Click+Store FAQs

Click+Store

• How is click+store different from Henfield’s standard self storage rooms?

  The main points are…

  • While we provide a free collection for both options, with click+store, we simply take your goods to storage for you. You don’t need to come with us to the store and much of the paperwork is done online. If you take a storage room, you’ll need to come to the store with us and together we’ll unload into your room before doing the (simple) paperwork in our office.
  • click+store: you’ll need to give us 2 clear days’ notice when you want to access your goods. For a self storage room, no notice is required.
• Is there a charge for accessing my goods?

  Yes, we do apply a charge to cover our transportation costs. To access your goods at one of our local self-storage locations we charge £99 if you’re renting 50 sq ft or less, or £149 if you’re renting more than 50 sq ft. You can instead request to access your goods at your address, we will charge £199 if you’re renting 50 sq ft or less, or £349 if you’re renting more than 50 sq ft.

• Is there a limit to the number of times that I can access my goods?

  No, but… If you need regular, frequent access, or at short notice, then this service is not for you. If we find that you do need more frequent access than we can sensibly provide, we’ll let you know and help you move your goods to one of our storage rooms, where you’ll be able to come and go when and as often as you please.

• How much notice do I have to give to get access?

  We normally need two clear business days’ notice to retrieve your goods. For example, if you let us know on Monday at 2pm that you need something, your items should be available from Thursday morning. While you can access your goods over the weekend, Saturday and Sunday don’t count as notice days. Note that we will always do our best to retrieve your goods within this timeframe but depending on availability we may need a little longer.

• How do I get access to my goods?

  Contact us to request access, we require 2 clear business days notice. We’ll bring your goods to either our Chiswick or our Southwark location. Or for an additional charge we can bring them to your home address for you to access them there. Note that we will always do our best to retrieve your goods within this timeframe but depending on availability we may need a little longer.

• Where do I access my goods? Where do you keep them?

  We keep your click+store goods in a special location which is not generally accessible by customers, and we transport your items from this store to either our Chiswick or our Southwark self-storage location when requested. For a charge you can also request that we bring your goods back to your home for you to access them there.

• Do I need insurance for click+store?

  Yes, you will need insurance for click+store in the same way as you would for a self storage room. There’s more on our Insurance page here.

• Do I need to come to the store to drop off my goods?

  No, you only need to help us load your goods onto the truck at your own address. We’ll do the rest!

• My goods are already in storage elsewhere. Can you pick them up for me?

  Yes we can, but you’ll have to be present at that location to oversee the removal of your goods and help with their transfer to our vehicle.

• Are my goods insured?

  It is a Henfield requirement that your goods are insured and we do offer a competitively priced, comprehensive and simple to arrange insurance policy. We will accept a third party insurance policy that specifically covers the click+store service, but you must send this policy to us in advance so that we can check it for you.

• How do I get my goods back when I’ve finished storing them?

  Just let us know (by email). We’ll bring everything back for free to one of our local self storage locations and you can collect from there. If you want your goods returned to your address it’s generally no problem; we charge £199 if you’re renting 50 sq ft or less, or £349 if you’re renting more than 50 sq ft. It is generally no problem to return goods to anywhere in London, Surrey or Sussex. If you need your things delivered to somewhere else, please contact us and we can discuss it further with you.