Henfield Storage Reviews

‘Matt was very helpful’

Matt (based at Brighton Henfield) helped me move my belongings into storage and was extremely helpful prior to collection as well. He made a stressful situation easier to deal with and was the reason I kept my booking with Henfield. When I arrived in Horsham the man at reception was helpful in advising me of offers currently on.

‘Outstanding service.’

Outstanding assistance from Tim and colleagues. They picked up our storage items and transported them to storage, always asking how they could further help. The reason we choose Henfield Hollingbury, even though we live in Shoreham, is pricing and your staff.

‘Great service all round.’

Great service. Easy to book. Arrived on time & packed everything onto the van. Unloaded at the other end & found a suitably sized storage unit. Paperwork clear & straightforward. The guys collecting were really efficient, friendly & professional. Matt who collected & sorted the paperwork was really helpful. This is the second time we’ve used Henfield Storage & would highly recommend.

‘Exceptional Service’

Henfield Storage helped me move a garage full of belongings into one of their storage units today, and I couldn’t be more grateful. The staff member who helped me, Matt, was incredibly hardworking, kind, and friendly. He turned what felt like an overwhelming task into something manageable, and I truly appreciated his thoughtfulness and respect, especially as a woman handling the move on my own. Thank you so much.

‘Great service!’

I have had a great experience with Henfield and want to give Peter, the manager at the Southwark branch, special thanks for all his help when I moved from my unit to Henfield's click+store service. I have been using Henfield for nearly two years because we are living overseas at the moment, and I'm very pleased so far with the company's price and professionalism.

Reply

Hi Carrie, thanks so much for your lovely review! I'm very happy you had such a good experience storing at Henfield Southwark for the last couple of years, and that we could help with your move to our Click+Store service. We appreciate your continued trust! Kind Regards, Peter

‘Smooth, Professional, and Stress-Free Experience’

I highly recommend Henfield Storage. The customer service has been first class from the very beginning. Peter at Southwark was extremely helpful with my initial enquiries, Mash (Branch Manager) handled the booking process with great professionalism, and Abdul went above and beyond during the collection and by later providing the extra information I needed.

Reply

Many thanks, Sebastian, for the kind words and great review! We're very happy that you were so satisfied with our storage service and that you had such a positive experience dealing with Peter, Mash and Abdul. We will make sure to pass on your comments to them. Kind regards, Ben

Tim was very helpful and efficient. Great service all round!

Reply

Hi Eva, it was great meeting you. Thanks very much for the 5-star review of our storage service! Kind regards, Tim

‘Perfect for our needs.’

Very responsive! Lockers are clean and dry. Staff are professional.

Reply

Thank you for the 5* review and your kind words about our facility and the team. We're so happy you've chosen Henfield Storage Chiswick for your storage needs! Kind regards, Paul

‘Friendly, helpful and efficient.’

Two people came to. load the van and to take the contents to the storage unit. They arrived on time and were friendly, helpful and efficient. They took all we had available at the time and we followed them to the depot to help unload. The unit was clean and had easy access.

Reply

Thank you, Bernard, for the kind words and for leaving such a great review! We endeavour to make sure we are as helpful and efficient as possible, so to hear we excelled in that department makes us very happy :-) Thanks again! All the best, Matt

‘Highly recommended’

Can’t fault it! Went in to view the units as we were unsure on size. We were shown a few options and agreed on one, however were told it would be no problem if we outgrew it and needed to upsize (or downsize) at a later date. Everything was explained and we were given a great price. All the staff are so friendly and helpful. We had our stuff collected and delivered to the unit two days later at no extra cost. Have been down a few times and there’s always parking in the loading bays and trolleys available.

Reply

Thank you very much for taking the time to leave such an excellent review! We are extremely grateful :-) It's lovely to hear that you are so happy with the service we provide. We work hard to try and be as uncomplicated and easy to use as possible. Thanks also to your partner for his help on the collection. Kind regards, Matt

‘First class service’

First class, proactive service. The conditions for renting a unit were clearly explained. I wasn't rushed but the paperwork was rapidly executed. We discussed two storage crates I have elsewhere and how I could move the contents of those crates to Henfield Wimbledon. The option to rent a container was proactively suggested. This would meet my storage needs, taking account of the transfer of the contents of the crates to Henfield Wimbledon, reduce the number of units I need and save me money.

Reply

Hello Andrew! Thank you so much for your kind words and the detailed and excellent feedback! We're thrilled to hear that you found our service proactive and clearly explained. At Henfield Wimbledon, we always aim to make the storage process as smooth and efficient as possible, and it's great to know that the container rental option helped meet your needs while also offering a cost-saving solution. We truly appreciate you choosing us and look forward to continuing to support your storage requirements. Kind regards, Prince

‘Excellent customer service’

We would like to thank Abdul W. from Southwark branch for being professional, very helpful, efficient. He was very hard working, calm and speedy. He went above and beyond to partially reload the items to fit them all in. We would also like to thank Matt and Mash from Crawley and Brighton for their help over the phone and online with the storage admin.

Reply

Thank you for leaving such an excellent review, Izabela! We will pass on our thanks to Abdul for you. We strive to make sure that all of our customers have a positive experience when storing with us, so it is lovely to hear from customers when that has been the case. All the best, Matt

‘Five Star Service!’

From start to finish the service was excellent. It was so easy to get through and speak to Matt and he was really helpful with what size storage we'd need and the whole booking process was nice and simple. He confirmed everything by email and called to check timings on the day. He was so organised when he turned up and he knew exactly how to load everything so that we maximised the space and made sure that everything went in. He was friendly and cheerful and made the whole experience much nicer than we thought it would be. I would 100% recommend using Henfield. It's really easy to access your unit at any time during opening times and it is totally secure with passcodes and padlocks. They were also considerably cheaper than any other storage places that I spoke to.

Reply

Many thanks, Rachel, for the fantastic review! It was really lovely meeting you and no problem at all to help with your move into storage with us. It's also great to know that we were the most competitive storage provider around, as we work hard to provide the best price and value for self storage. Kind regards, Matt

‘All star employees’

Exceptional staff. Nicest people in london work at Henfield Wimbledon. I feel safe with my things being stored at this facility.

Reply

Thank you so much for your kind words! It means a lot to us. You've hit the nail on the head, the most important thing when choosing a storage provider is that you feel confident your things will be kept safe and sound. Thank you for putting your trust in us and we look forward to repaying it! We're thrilled that the team here at Henfield Wimbledon made such a positive impression :-) Kind regards, Prince

‘Great Service’

Well helpful and professional. Pick up service was A+

Reply

Hi Paul, thank you for the 5-star review! We're glad we could make your move-in process smooth and stress-free. It was a pleasure having you at our storage facility, and we're here if you need anything going forward. Welcome aboard! Kind regards, Abdul

‘New Storage’

I visited the branch some weeks back to enquire about space and cost. It is a clean bright unit and the staff are very helpful The cost is very competitive compared to other larger storage companies also the personnel service is great. Henfield storage can provide free transport in moving your items from one place to there's which is a great bonus (you have to provide the labour) I would recommend Henfield to friends if they were looking for storage.

Reply

Thanks for the great 5 star review! We are really pleased that you had such a positive experience moving into storage with us . Kind regards, Tim

‘Very friendly and nice’

They were very nice and came on time to pick up my things. I feel safe knowing that my things are packed away for a year with them.

Reply

Thank you, Tecla, for leaving such an excellent review! We are so very grateful. It is always lovely to receive such positive feedback. Kind regards, Matt

‘Thanks for your help!’

First class service. I would recommend them for their professional attitude for the help and patience we received today.

Reply

Hi Diane, thank you for the review and the kind words. It was no trouble at all helping you both with your storage needs. Kind regards, Tim

‘Fantastic storage units for a good price’

Storage unit is fantastic and staff very helpful. Reasonable price as well. Many thanks

Reply

Thank you, Sarah, for the wonderful review. We're very happy we were able to assist you by keeping your items safe and secure in storage with us while you are moving. All the best, Ryan & Eimantas