Free Collection, storage and Delivery Service
We provide a free collection and storage for both our regular self storage and our click+store services.
Watch the video and see our free collection in action!
Our free collection truly lives up to its name; we’ll help you collect and store your belongings. This exceptional service is one reason why our customers consistently rate us highly in independent reviews and why we’re a leading storage provider across the UK.
We also don’t charge by the hour—the collection is entirely free! This is what we mean by outstanding service.
To learn more, explore the full details of our collection and storage options below.
About our free collection and storage service
Our free collection and storage service makes moving into self storage easy and stress-free. One of our team members will come to your home or workplace, help load your belongings, and transport them to our nearest storage facility—all free of charge! It’s a convenient way to start using your storage space without the hassle of hiring a van or driving to our facility yourself.
To take advantage of the free storage collection, you’ll need to prepay for at least three months. The service is available for storage rooms ranging from 15 sq ft to 250 sq ft. However, we don’t currently offer collection for our lockers (10 or 15 sq ft, half-height units).
Please note that our full terms and conditions vary depending on whether you choose self storage or click+store, but we’ve highlighted some key points below.
1. Booking the Collection
Once you’ve decided to use our free storage collection service, simply contact us to arrange a date and time for your collection. Our team will confirm the details and ensure your items are ready for the pick-up.
2. Loading the goods
On the day of collection, one of our uniformed staff will come to your home or workplace to load your belongings into our van. If your storage space is under 50 sq ft, we’ll need you to provide one pair of hands to help load the van. This could be you or a friend, as long as you’re comfortable lifting.
For collections between 50-90 sq ft, you’ll need to arrange an additional helper. For 100 sq ft or more, two extra helpers are required. If your helpers aren’t available, we can provide additional hands—just contact us for a quote. Working as a team helps make the process quick and efficient.
3. Transporting Your Items
Once your goods are loaded, we’ll transport them to the nearest Henfield Storage facility. For the click+store service, you don’t need to come to the store—we handle everything from here.
4. Unloading and Storing
For the self storage option, you and your extra helpers will need to meet us at the storage facility to help unload your belongings and store them securely in your unit. We’ll assist with the unpacking to make sure everything is stored safely. You can then place your own padlock on the unit, finalize the paperwork, and complete the storage contract.
More information about our storage pick up service
availability
While you can access your stored goods seven days a week, our free collection service operates Monday to Friday. We’re open on most bank holidays, except for Christmas Day, Boxing Day, New Year’s Day, and Easter Sunday. However, please note that we do not offer collections on bank holidays.
location
Our free collection service is available within 30 miles of each branch. We cover areas inside the M25, extending from London to the south coast. Our Sussex and London storage facilities are located in the following areas:
If you’re unsure whether we can reach your area, please call us to find out!
How is Click+Store Different from Henfield's Standard Self-Storage?
click+store
- Only works if you prepay for 3 months or more
- Free collection
- No need to leave home
- 2 days' notice and a small charge for mid-term access
- We return your goods to your door (though this is chargeable) or for free to one of our stores, where you can pick them up
standard self storage units
- Works for both short-term and longer-term storage
- Free collection (if you prepay for 3 months or more)
- You come to the store to put your goods in the unit
- Free and immediate access (7 days' a week)
- You arrange transportation at the end of your storage
FAQs
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What is Henfield Storage’s free collection service?
Our free collection service helps you move your items into storage without the hassle of hiring a van or driving to our facility. One of our team members will come to your home or workplace, help load your belongings, and transport them to our nearest storage facility—all for free when you prepay for at least 3 months.
If you opt for our Click+Store service, you won’t need to visit the storage facility at all. We’ll handle everything from collection to storage, and you can request delivery back to your home whenever needed.
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Which areas are covered by the free collection service?
Our free collection service is available within 30 miles of our branches, covering areas inside the M25 and stretching from London to the south coast. This includes branches in locations like Staples Corner, Wimbledon, Southwark, Chiswick, Brighton, Horsham, and Crawley. If you’re unsure whether your area is covered, give us a call, and we’ll confirm for you.
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How do I book a collection?
Before booking a collection, you’ll need to rent a storage unit. Once that’s sorted, simply contact our team to arrange a convenient date and time for collection. We’ll confirm the details and ensure everything is in place for your move.
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Do I need to help load the van?
Yes, if your storage space is under 50 sq ft, we ask that you provide one helper to assist with loading. For storage spaces between 50-90 sq ft, you’ll need an additional helper. For 100 sq ft or more, two extra helpers are required. If you’re unable to provide help, we can arrange assistance for an additional fee—just let us know when you book.
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Are there any restrictions on the size of the storage units for collection?
Yes, our free collection service is available for storage spaces ranging from 15 sq ft to 250 sq ft. Unfortunately, we do not currently offer collection for smaller lockers (10 or 15 sq ft, half-height units).